Frequently Asked Questions (FAQ)

Welcome to Shur-Way Building Centers! Below you’ll find answers to some of the most common questions we receive. If you don’t see what you’re looking for, feel free to contact your local Shur-Way store—we’re always happy to help.

General

What is Shur-Way Building Centers?

Shur-Way Building Centers is a locally owned and operated building materials supplier serving homeowners, contractors, and DIYers. We specialize in quality lumber, building materials, hardware, and personalized service you won’t find at big-box stores.

Where are Shur-Way locations?

Shur-Way has two locations, located in Vancouver, WA and Portland, OR. Visit our Locations page to find the store nearest you, along with hours and contact information.

What are your store hours?

Vancouver Location: Summer Hours 7:30am - 5:30pm Winter Hours: 7:30am - 5:00pm

Portland Location: Summer Hours 8:00am - 5:30pm Winter Hours: 8:00am - 5:00pm

We change with the clocks during daylight savings. 

Products & Services

What products do you carry?

We offer a wide selection of building supplies, including:

• Lumber and plywood

• Roofing and siding

• Exterior and Interior Doors

• Decking and outdoor materials

• Hardware and fasteners

• Tools and jobsite supplies

Product availability may vary by location—contact your local store for specific items.

Do you offer special orders?

Yes. If we don’t stock an item, we can often special-order it for you. Our team will help you find the right product and provide lead times and pricing.

Do you provide contractor services?

Absolutely. We work closely with contractors and builders, offering job quotes, material takeoffs, dependable supply, and personalized support.

Can you help with material estimates?

Yes. Our experienced staff can assist with material estimates for projects like decks, remodels, additions, and new construction.

Pricing & Accounts

Are your prices competitive?

Yes. We strive to offer competitive pricing while providing higher-quality materials and service than big-box alternatives.

Do you offer contractor or business accounts?

Yes. Contractors and businesses can apply for a Shur-Way account, which may include monthly billing, job tracking, and account-level pricing.

What payment methods do you accept?

Accepted payment methods vary by location but typically include cash, major credit cards, and approved charge accounts.

Delivery & Pickup

Do you offer delivery?

Yes. Shur-Way locations offer delivery for lumber and building materials. Delivery options, fees, and schedules vary by location.

Can I place an order for pickup?

Yes. Call your local store or visit in person to place an order for convenient pickup.

Do you deliver to job sites?

Yes. We regularly deliver materials directly to residential and commercial job sites.

Returns & Policies

What is your return policy?

Return policies may vary by location and product type. Generally, unused and undamaged items with a receipt can be returned within 30 days. Special-order items may be subject to restocking fees or may be non-returnable.

What if I receive damaged materials?

Please notify your local store as soon as possible. We’ll work quickly to resolve the issue and make it right.

Careers

Does Shur-Way offer employment opportunities?

Yes. Shur-Way Building Centers is always looking for motivated, customer-focused team members.

Contact & Support

How do I contact Shur-Way?

You can contact your local Shur-Way Building Center directly by phone, or use the Contact Us page on our website.

Can I get help choosing the right materials?

Definitely. Our knowledgeable staff is one of our biggest strengths. Stop by or call—we’re here to help you get your project done right.

Didn’t find your answer? Contact your local Shur-Way Building Center and we’ll be glad to assist you.